Terms of service

I. General provisions

1. These general terms and conditions (hereinafter referred to as "GTC") govern the rights and obligations related to the purchase of Goods in the online store www.matchi-matchi.shop and are an integral part of the Purchase Agreement concluded between the Seller (operator of the online store) and the Buyer. By concluding the Purchase Agreement, the Buyer confirms that he has familiarized himself with these General Terms and Conditions and that he agrees with them.

2. These GTC are valid from August 4, 2025.

II. Definition of terms

E-shop – online store at www.matchi-matchi.shop

The seller – OSVČ Lesia Biloshytska., registered in the commercial register maintained by the Municipal Court in Prague, section B, file 27623, registered office: U Slovanská Pojišťovny 863/5, Prague, 140 00, identification number: 06093141. The seller is also the operator of the e-shop.

Consumer - is any person who concludes a purchase contract or negotiates a purchase contract outside the scope of his business activity or outside the scope of the independent exercise of his profession.

Entrepreneur - Matchi Matchi does not allow sales by ID number, as well as registration of an entrepreneur under an ID number.

Buyer – is a consumer who concludes a Purchase Agreement with the Seller through the e-shop.

Registered Buyer – Buyer who created and completely completed Registration in the Seller's e-shop. A Registered Buyer can only be a Consumer and not an Entrepreneur.

Purchase contract – a contract concluded between the Seller and the Buyer through the e-shop, the subject of which is the purchase of Goods.

Consumer contract – purchase contract, work contract, or other contracts according to the Civil Code, if the contracting parties are the consumer on the one hand and the Seller on the other.

Goods – things or services that the Seller offers for sale through the e-shop.

Courier – contractual carrier providing transportation of Goods from the Seller to the Buyer.

Working days – are days in the calendar week from Monday to Friday, with the exception of Saturdays, Sundays and days on which state-recognized holidays fall in accordance with applicable legal regulations.

Civil Code - Act No. 89/2012 Coll., Civil Code.

Discount code – a set of several letters and numbers, after entering them in the relevant field in the e-shop basket, the discount on the Goods will be calculated for the Buyer. Discount codes are published as part of promotions or sent by e-mail.

Gift voucher – a discount voucher purchased through the e-shop, which can be in printed or electronic form. It includes a code, after entering it into the relevant field in the e-shop basket, the value stated on the Gift Voucher is deducted from the Buyer's purchase. The purchase of a Gift Voucher or its application in an order is not possible when using the payment method Twisto Pay or Skip Pay.

Exchange and return via the e-shop – an easy way to exchange and return Goods with the possibility of reserving new Goods via an online form in the e-shop. Only size, color or a combination of both can be included in the Exchange. Brand new Goods cannot be entered into the online Exchange and Return.

Deadline for exchange or return – The Seller provides (unless otherwise specified as part of, for example, a marketing campaign) a standard period of up to 30 calendar days for all Buyers to exchange or return the Goods from the date of acceptance of the Goods by the Buyer. The buyer has the option to extend this period by purchasing one of the extra services - see Article III point 9 of the General Terms and Conditions.

Reviews - all reviews on matchi-matchi.shop come from verified Buyers. Each Buyer will receive a unique link to provide a review to the e-mail provided when sending the order, in relation to the specific purchased Goods. Only one review can be entered for one purchased Product. After submitting a review, the link is deactivated.

Matchi Matchi Club – a loyalty program (conditional on Registration – see below), through which bonuses and special rewards in the form of discounts or Credits can be awarded to the Buyer. Detailed terms of the program below in the Registration section.

Registration – the possibility for the Buyer to create his own Customer Account in the e-shop and together with it create a Buyer Profile (hereinafter referred to as "Customer Account"). Information about the Buyer is then stored in the Customer Account (e-mail address, first name, surname, delivery address and billing address, information on orders, exchanges and returns are mandatory), or other optional data that the Buyer voluntarily provides (for example, photo or date of birth). The Buyer has the option to cancel his Customer Account at any time. More in the Registration section.

III. Procedure for concluding the Purchase Agreement

1. The proposal for the conclusion of the Purchase Agreement is the placement of the offered Goods by the Seller on the e-shop website, the Purchase Agreement is created by sending the order to the Buyer. By sending the order, the Buyer expresses his agreement with these GTC.

2. The goods in the e-shop are properly marked with a name and are usually depicted together with a verbal description containing data on the materials used and other properties of the Goods, with the proviso that if the Goods are produced in different sizes and colors, the Buyer has the option of choosing the appropriate size and color before placing the Goods in the basket.

3. The Buyer selects the Goods, including its color, size and other parameters, if these items are optional, and places the Goods in the shopping cart by clicking the "Add to Cart" button ("to cart" or the button with the cart symbol). As part of the process of ordering Goods, the Buyer has the opportunity to return to individual steps in order to check and correct any errors in the order.

4. Until the Buyer completes the ordering process by clicking on the "Send order" link and the order becomes binding, the Buyer has the option to cancel at any stage of ordering the Goods by interrupting the execution of the individual steps described above leading to the ordering of the Goods and leaving the website on which the Goods are ordered (e-shop).

5. After sending the binding order for the Goods, the Buyer will receive an order confirmation to his e-mail address, which he specified in the order, which will contain, among other things, the order number and a summary of the data of the Purchase Agreement concluded in this way.

6. In connection with the order of Goods, the Seller may contact the Buyer by telephone at the telephone number provided by the Buyer when placing the order, in matters related to the fulfillment of the Purchase Agreement.

7. The purchase contract can be concluded in Czech and English.

8. After its confirmation, the Buyer's order is archived as a concluded Purchase Agreement between the Buyer and the Seller for the purpose of its fulfillment and further records. If the Buyer is registered, the order is accessible to the Buyer after logging into his Customer Account. The Buyer has the right to cancel the Purchase Agreement without any penalties until the moment the Goods are dispatched. The Buyer is obliged to notify the Seller of this fact by e-mail or by telephone. You can change the order and correct errors until the moment the Goods are handed over for shipment, with the exception of changing the payment method, which can only be done with the consent of the Seller.

9. The Buyer has the option to purchase extra services offered by the Seller as part of the process of ordering the Goods. These extra services mean:

"Gift packaging" is a service, upon purchase of which the Buyer requests to gift-wrap the selected type of Goods.

"Protection against damage or loss" is a service, upon purchase of which, in the event that the Goods are lost or damaged by the carrier, the Buyer is provided with special customer care, in the framework of which the Seller will prioritize the review and handling of this situation and the immediate dispatch of new Goods.

"Extended return period" is a service, when purchased, the period for withdrawing from the Purchase Agreement is extended beyond the period specified in Article IX. Point 1 of these GTC. The specific period by which the withdrawal period is extended is indicated in the order process upon purchase in the description of this service.

"Express refund" is a service in which the Seller ensures the Buyer that when the Goods are returned due to withdrawal from the Purchase Agreement or for another reason, the Buyer is provided with special customer care, which consists in the priority processing of this return of the Goods and the return of the purchase price for these Goods back to the Buyer.

Extra services are ordered as separate services beyond the scope of the Goods. The price of the extra service is stated in the order and is paid together with the Goods. Due to their nature, extra services are fulfilled at the moment of packaging and dispatch of the Goods, while their fulfillment can thus occur before the expiry of the period for withdrawing from the Purchase Agreement. In such a case, the Buyer does not have the right to withdraw from the Purchase Agreement in relation to these extra services, and the price paid for the extra services is not refunded in any case (for example, in case of return/exchange, uncollected shipment, etc.).

V. Purchase Price

1. The purchase prices of Goods and services are listed in the e-shop including VAT, including all fees stipulated by law or other similar monetary payments. The cost of delivery of the Goods varies according to the method of delivery chosen by the Buyer and the payment of the purchase price.

2. The purchase price indicated for the Goods at the time of placing the order is the binding purchase price for both the Seller and the Buyer and will not be changed after the order has been placed, even if the Seller subsequently adjusts the purchase price for the Goods or there is an advertising discount campaign. When exchanging the same type of Goods for a different size, the Buyer pays the same price as the final price in the original order. In the event that the Buyer requests an exchange for a completely different type of Goods, it is necessary that he only returns the original Goods and creates a completely new order for this new Goods on the website of the e-shop www.matchi-matchi.shop. The goods in the new order are according to the current price list, and the Buyer can apply discount codes, gift checks or Credits as part of creating a new order.

3. The seller reserves the right to change the purchase prices of the Goods that are offered for sale through the e-shop and to organize advertising discount events, all in accordance with applicable legal regulations.

4. The seller provides various types of discounts (loyalty, volume, using discount codes, etc.). Each discount can only be used once, unless expressly stated otherwise. In the event of multiple use or in the event that the discount is applied in violation of the rules of the given discount or event, the Seller has the right to refuse to recognize such a discount. The buyer will be informed and offered the option to complete the order without this discount.

5. Gift Vouchers. The gift voucher is indivisible, i.e. the entire value stated on the gift voucher must be redeemed in one order. If the value indicated on the gift voucher is higher than the value of the entire purchase of one order, the difference will not be transferred to a new gift voucher and the unused amount will not be refunded. The gift voucher cannot be exchanged for money. A maximum of two (2) gift vouchers can be redeemed in one order. The purchase of a gift voucher or its application in an order is not possible when using the payment method Twisto Pay or Skip Pay. A discount code does not apply to the purchase of a gift voucher, unless otherwise stated. By purchasing a gift voucher, the registered Buyer is not entitled to Credits.

6. Discount code. Only one discount code can be applied per order. The discount code cannot be applied to the purchase of a gift voucher.

VI. Payment terms

1. Payment of the purchase price is made exclusively in Czech crowns.

2. In the process of placing an order, the buyer can choose from the following payment methods for the purchase price for the Goods:

Advance payment (cashless payment): card payment (VISA, Mastercard, AMEX, Union)

Payment in advance (providers): PayPal, Shopify payments, Google Pay, Apple Pay

3. The chosen method of payment of the purchase price can only be changed after the order has been placed with the consent of the Seller.

4. Further information on individual payment methods can also be found in the e-shop tab Shipping and payment.

VII. Delivery conditions

1. The goods are delivered by the Seller exclusively on the territory of the Czech Republic.

2. The Seller undertakes to deliver the Goods to the Buyer together with all components, or accessories, in accordance with the Purchase Agreement. When placing an order, the Buyer can choose from the following methods of delivery of the Goods:

delivery by courier to the address specified in the order,

3. The Seller fulfills its obligation to deliver the Goods to the Buyer at the moment it allows him to handle the Goods at the place of performance and informs him in time. If the Seller is to send the Goods, it will deliver the Goods to the Buyer (Entrepreneur) by handing them over to the first carrier for transport for the Buyer and enabling the Buyer to exercise the rights from the transport contract against the carrier. The goods are delivered to the buyer - consumer only when the goods are handed over to him by the carrier.

4. Provided that the Goods are in stock, the Seller will usually send the Goods to the Buyer within two working days from the day the Purchase Agreement was concluded. In the event that the Buyer has chosen non-cash payment as the method of payment, the Goods are normally sent within two working days from the day when the payment of the purchase price is credited to the Seller's account.

5. Delivery dates for the Goods listed on the website are informative. It is based on the estimated delivery times of the transport companies.

6. The cost of postage and packaging, which the Buyer chose in the order, is borne by the Buyer and these costs are governed by the Seller's current price list. The costs of transporting the Goods, as well as information on the methods of sending the Goods to the Buyer, are available in the e-shop tab Shipping and payment.

VIII. Withdrawal from the Purchase Agreement and cancellation of the agreement by agreement

1. The Seller is entitled to withdraw from the Purchase Agreement concluded with the Buyer in the event that the ordered Goods are no longer manufactured or delivered, also in the event of an obvious error in the price of the Goods (i.e. prices clearly different from the usual price for this type/type of Goods).

2. The Seller is also entitled to withdraw from the Purchase Agreement in the event that the Buyer does not make a non-cash payment within one working day from the date on which the Purchase Agreement was concluded.

3. The Buyer – The Entrepreneur may request the Seller to cancel the Purchase Agreement at any time from the moment the Purchase Agreement was concluded until the moment the Goods were shipped by the Seller. The Purchase Agreement will be canceled by agreement of the contracting parties at the moment when the Seller notifies the Buyer of the acceptance of the proposal to cancel the Purchase Agreement.

4. The Seller reserves the right to reject the order or part of it in cases where the Buyer repeatedly violated the terms and conditions, acted contrary to good morals or otherwise violated the trust between the contracting parties. In justified cases, the Seller reserves the right to refuse to conclude the contract without giving reasons.

IX Conditions for withdrawal from the Purchase Agreement by the Buyer who is a Consumer

1. In accordance with § 1829 of the Civil Code, the consumer has the right to withdraw from the Purchase Agreement without giving reasons within 14 days of receiving the Goods, or from the receipt of the last delivery of the Goods, if the purchase includes several types of Goods or the Goods consist of several parts. In addition to the above-mentioned legal right to withdraw from the contract, the Buyer voluntarily provides the Buyer with the possibility of returning or exchanging the Goods for a period of 30 days from the receipt of the Goods.

2. Procedure for withdrawing from the contract:

No later than the 30th day after taking over the Goods, the Seller must be sent an expression of intent to withdraw from the contract.

The Buyer is obliged to send the Goods that he is returning, well-packaged and together with the card with instructions for exchange and return, which he received in the shipment with the Goods (or with a different identification of the Purchase Agreement, so that we can determine which Goods according to which Purchase Agreement are concerned) to the Seller at the address: Matchi Matchi, Hradové Střimelice 343, Stříbrná Skalice, 281 63, without undue delay, but within 30 days at the latest from withdrawal from the contract. In accordance with § 1820 paragraph 1 letter g) and § 1832, paragraph 3 of the Civil Code, the Buyer bears the costs associated with returning the Goods when withdrawing from the Purchase Agreement. Returned Goods should not show signs of use, should be undamaged and complete (including accessories). When withdrawing from the Purchase Agreement, the Buyer is only responsible for the decrease in the value of the Goods as a result of handling the Goods in a way other than that which is necessary to become familiar with the nature and properties of the Goods, including their functionality.

3. Following the Buyer's withdrawal from the Purchase Agreement, the Seller shall return the funds to the Buyer without undue delay, but no later than within 10 days from the withdrawal from the Purchase Agreement, including the delivery costs corresponding to the cheapest method of delivery of the Goods offered by the Seller according to § 1832, paragraph 2 of the Civil Code. However, the Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the Goods to him or proves that he has sent the Goods to the Seller, whichever occurs first.

4. Pursuant to the provisions of § 1832, paragraph 1 of the Civil Code, if the Buyer withdraws from the Purchase Agreement, all funds received from him by the Seller under the Purchase Agreement will be returned to him without undue delay, no later than ten days after the withdrawal from the contract, with the exception of so-called extra services. The buyer chooses how he wants to return the amount in the online return/exchange form or clearly states the information in the cover letter for the return package. For a refund, it is necessary to provide the Buyer's personal bank account number. Only in the event that this method of refunding the funds is not possible, the Seller will return the funds to the Buyer by mutual agreement upon mutual agreement. The received money will be returned to the Buyer in another way only if the Buyer agrees to it and if it does not incur additional costs. Money cannot be returned to account numbers of payment houses (loan installments, loans, savings, etc.).

5. The right to a promotional benefit (gift, discount or other benefit) arises if the order meets all the rules of the currently announced promotion. In the event that the Buyer withdraws from the Purchase Agreement, this right expires. The Buyer is obliged to return the gift together with the unsatisfactory Goods to the Seller. If the Buyer returns only a part of the Goods and the value of the Goods left does not exceed the specified limit for entitlement to a gift, the Buyer is also obliged to return the gift. Otherwise, he will be charged the normal price of the gift.

6. Exchange and return of personalized goods. According to the Civil Code (Act No. 89/2012 Coll.), specifically from the provision on withdrawal from a contract concluded by distance method (§ 1829 et seq.), the consumer cannot withdraw from the contract:

d) on the delivery of goods that have been modified according to the wishes of the consumer or for his person (→ personalized products)

X. Rights from defective performance, warranty

1. The Seller guarantees to the Buyer that the Goods have no defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time when the risk of damage to the goods passed to the Buyer of the Goods,

the Goods have the properties agreed upon by the parties, and in the absence of an agreement, such properties that the Seller or the manufacturer described or that the Buyer expected with regard to the nature of the Goods and on the basis of the advertising carried out by them,

the Goods are suitable for the purpose that the Seller states for their use or for which Goods of this type are usually used,

The quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,

is the Goods in the corresponding quantity, measure or weight and

The goods comply with the requirements of legal regulations.

2. The Buyer is entitled to exercise the right from a defect that occurs in the Goods within twenty-four months of receipt. The following does not apply:

for Goods sold at a lower price due to a defect for which a lower price was agreed,

for wear and tear of the Goods caused by its usual use,

in the case of used Goods for a defect corresponding to the degree of use or wear and tear that the Goods had when taken over by the Buyer, or

if it follows from the nature of the matter.

3. If defective performance is a material breach of the Purchase Agreement, the Buyer has the right to:

to remove the defect by delivering a new Product without a defect or by delivering the missing Product, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the Product, the Buyer can only demand the replacement of the part; if this is not possible, he may withdraw from the Purchase Agreement. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without unnecessary delay, the Buyer has the right to remove the defect free of charge;

to remove the defect by repairing the Goods;

for a reasonable discount from the purchase price; or

withdraw from the Purchase Agreement.

The Buyer shall inform the Seller of the right he has chosen upon notification of the defect, or without undue delay after notification of the defect. The choice made cannot be changed by the Buyer without the consent of the Seller; this does not apply if the Buyer requested the repair of a defect that turns out to be irreparable. If the Seller does not remove the defects within a reasonable period of time or if he informs the Buyer that he will not remove the defects, the Buyer may demand a reasonable discount from the purchase price instead of removing the defect, or may withdraw from the Purchase Agreement. The Buyer has the right to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its part or repair the item, as well as in the event that the Seller does not remedy the situation in a reasonable time or that the remedy would cause significant difficulties for the Buyer.

4. If defective performance is a minor breach of the Purchase Agreement, the Buyer has the right to have the defect removed, or to receive a reasonable discount from the purchase price. As long as the Buyer does not exercise the right to a discount on the purchase price or withdraw from the Purchase Agreement, the Seller can deliver what is missing or remove the legal defect. Other defects can be removed by the Seller at his option by repairing the item or delivering a new item. If the Seller does not remove the defect in the Goods in time or refuses to remove the defect in the Goods, the Buyer may request a discount from the purchase price, or may withdraw from the Purchase Agreement. The choice made cannot be changed by the Buyer without the consent of the Seller.

5. The Buyer has the right to deliver new Goods or replace a part even in the case of a removable defect, if he cannot properly use the Goods due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the Buyer has the right to withdraw from the contract.

6. If the period during which the item can be used is indicated on the Goods, on its packaging, in the instructions attached to the Goods or in advertising in accordance with other legal regulations, the Seller provides the Buyer with a quality guarantee to this extent. As a quality guarantee, the Seller undertakes that the Goods will be suitable for use for the usual purpose or that they will retain their usual properties for a certain period of time. The warranty period runs from the delivery of the Goods to the Buyer; if the Goods have been shipped according to the Purchase Agreement, they run from the delivery of the Goods to their destination. The Buyer has no right from the warranty if an external event caused the defect after the risk of damage to the Goods has passed to the Buyer. This does not apply if the Seller caused the defect.

7. Rights from defects are applied to the Seller (hereinafter also referred to as "complaints"). A complaint can be made on the basis of a complaint notification, which the Buyer, including the claimed Goods, sends to the address: Matchi Matchi, Hradové Strímelice, Stříbrná Skalice, 281 63. If the Buyer asserts a right from defective performance, the Seller will confirm in writing when the right was asserted, as well as the execution of the repair and its duration.

XI. Special provisions on handling complaints of the Buyer who is a consumer

1. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate for the type of Goods required for expert assessment of the defect. The complaint, including the removal of the defect, must be handled without undue delay, no later than 30 days from the date of application of the complaint, unless the Seller and the Buyer agree on a longer period. After the expiration of this period, the Buyer has the same rights as if it were a defect that cannot be removed.

2. The Seller is obliged to issue a written confirmation to the Buyer of when the Buyer exercised the right, what is the content of the claim and what method of processing the claim the Buyer requires; and further confirmation of the date and method of processing the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint. All the above information is sent to the Buyer by e-mail (the confirmation of receipt of the complaint and the complaint protocol are attached).

3. Pursuant to the provisions of § 1820 paragraph 1) letter j) of the Civil Code, the Seller informs that the Buyer can contact the inspection body, which is the Czech Trade Inspection, with an out-of-court complaint. The Czech Trade Inspection handles out-of-court consumer complaints in the manner and under the conditions established by the relevant legal regulations.

XII. Personal data protection

The necessary information on the processing of personal data can be found here: https://www.matchi-matchi.shop/policies/privacy-policy.

XIII. Dispute resolution

1. Any mutual disputes between the Seller and the Buyer shall be resolved with finality by the general courts.

2. Pursuant to Act No. 634/1992 Coll., on consumer protection, as amended, the buyer who is a consumer has the right to an out-of-court settlement of a consumer dispute arising from the Purchase Agreement or from the contract for the provision of services. In relation to the Seller, the entity that is authorized to carry out out-of-court dispute resolution is, in particular, the Czech Trade Inspection (http://www.coi.cz/). More detailed information is available on the website of the Czech Trade Inspection.

3. An out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's suggestion, and only if the dispute could not be resolved directly with the Seller. The proposal can be submitted no later than 1 year from the day the consumer exercised his right, which is the subject of the dispute, with the Seller for the first time.

4. The consumer has the right to initiate an out-of-court dispute resolution online through the ODR platform available on the website ec.europa.eu/consumers/odr/.

5. The buyer can also contact dTest, o.p.s. for advice regarding their consumer rights. over www.dtest.cz/poradna or by calling 299 149 009.

6. The Seller undertakes to preferentially seek out-of-court settlement of disputes with the Buyer, if the Buyer does not reject them. Out-of-court dispute settlement can also be done through the VašeStížnosti.cz service on the website www.dtest.cz/poradna.

7. This procedure is not a mediation pursuant to Act No. 202/2012 Coll., on mediation, as amended, nor an arbitration proceeding pursuant to Act No. 216/1994 Coll., on arbitration proceedings and enforcement of arbitration awards, as amended, and its use does not affect the right of the parties to address their claim to the Czech Trade Inspection or to court.

8. For the duration of the negotiations on the out-of-court settlement of the dispute, the limitation and preclusion periods according to the Civil Code do not run or begin to run, until one of the parties to the dispute expressly refuses to continue the negotiations.

9. Supervision of compliance with obligations under Act No. 634/1992 Coll., on consumer protection, as amended, is carried out by the Czech Trade Inspection (http://www.coi.cz).

XIV. Final provisions

These terms and conditions are valid and effective as stated on the Seller's website on the day the electronic order is sent by the Buyer. The definitive wording of the terms and conditions is also sent to the Buyer together with the order confirmation. Changes to the terms and conditions are reserved.